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Phase 1 - Repo Hardening: - README.md, LICENSE, SECURITY.md, CONTRIBUTING.md - GitHub Actions repo-hygiene workflow - docs/: ARCHITECTURE, DATA-MODEL, API-MAP, AGENT-MAP, DEPLOYMENT-NOTES Phase 2 - Database Models (7 new): - Company, Contact, Call, Commission, Payout, Dispute, GuaranteeClaim - Consent, Complaint, Policy, KnowledgeArticle, SectorAsset - Updated models/__init__.py with all 32+ models Phase 3 - API Surfaces (16 new route files): - companies, contacts, calls, meetings, commissions, payouts - disputes, guarantees, consents, complaints, knowledge - sectors, presentations, supervisor, admin, health - Updated router.py with all 24 route groups Phase 4 - AI Prompt Registry (18 agent contracts): - Lead Qualification, Affiliate Recruitment Evaluator, Onboarding Coach - Outreach Writer, Arabic WhatsApp, English Conversation, Voice Call - Meeting Booking, Sector Strategist, Objection Handler - Proposal Drafter, QA Reviewer, Compliance Reviewer - Knowledge Retrieval, Revenue Attribution, Fraud Reviewer - Guarantee Claim Reviewer, Management Summary Phase 5 - Communication Templates: - 15 production templates (WhatsApp, email, voice, internal) - Arabic + English variants with variable interpolation Phase 6 - Compliance Center (7 legal docs): - Privacy policy, Terms of service, Refund policy - Commission policy, Affiliate rules, Consent policy, Data protection - All PDPL-compliant, Arabic Phase 7 - Celery Workers (fully implemented): - follow_up_tasks: automated lead follow-ups with workflow execution - message_tasks: WhatsApp/email/SMS with retry logic - notification_tasks: daily reports, meeting reminders, in-app notifications - affiliate_tasks: target checking, commission calculation, weekly reports, AI outreach Phase 8 - Knowledge Base OS (8 files): - Services overview, Pricing policy, Channel policy, Meeting policy - Identity rules, Escalation rules, Hiring path, Internal SOPs https://claude.ai/code/session_01KnJgK7RwyeCvRZTRThHtfU
541 lines
14 KiB
Markdown
541 lines
14 KiB
Markdown
# Data Model
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Complete schema reference for the Dealix platform. All tenant-scoped tables include a `tenant_id` foreign key. Timestamps (`created_at`, `updated_at`) are present on every table unless noted.
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---
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## Core Tables
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### users
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| email | VARCHAR(255) | unique per tenant |
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| phone | VARCHAR(20) | |
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| hashed_password | TEXT | |
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| full_name | VARCHAR(255) | |
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| role | ENUM | owner, admin, manager, agent, affiliate, viewer |
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| language | VARCHAR(5) | ar, en |
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| is_active | BOOLEAN | |
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| last_login_at | TIMESTAMP | |
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### tenants
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| name | VARCHAR(255) | |
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| slug | VARCHAR(100) | unique |
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| plan | ENUM | free, starter, pro, enterprise |
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| domain | VARCHAR(255) | custom domain |
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| settings | JSONB | tenant-level config |
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| is_active | BOOLEAN | |
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### leads
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| assigned_to | UUID | FK -> users |
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| source | VARCHAR(50) | whatsapp, web, referral, import, affiliate |
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| status | ENUM | new, contacted, qualified, converted, lost |
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| score | INTEGER | AI-computed 0-100 |
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| full_name | VARCHAR(255) | |
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| phone | VARCHAR(20) | |
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| email | VARCHAR(255) | |
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| company_name | VARCHAR(255) | |
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| sector | VARCHAR(100) | |
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| city | VARCHAR(100) | |
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| notes | TEXT | |
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| qualified_at | TIMESTAMP | |
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| converted_at | TIMESTAMP | |
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### deals
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| lead_id | UUID | FK -> leads |
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| assigned_to | UUID | FK -> users |
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| title | VARCHAR(255) | |
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| stage | ENUM | discovery, proposal, negotiation, closed_won, closed_lost |
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| value | DECIMAL(12,2) | SAR |
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| currency | VARCHAR(3) | default SAR |
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| probability | INTEGER | 0-100 |
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| expected_close | DATE | |
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| closed_at | TIMESTAMP | |
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| lost_reason | TEXT | |
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### customers
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| lead_id | UUID | FK -> leads |
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| deal_id | UUID | FK -> deals |
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| full_name | VARCHAR(255) | |
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| email | VARCHAR(255) | |
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| phone | VARCHAR(20) | |
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| company_name | VARCHAR(255) | |
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| lifetime_value | DECIMAL(12,2) | |
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### activities
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| user_id | UUID | FK -> users |
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| lead_id | UUID | FK -> leads, nullable |
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| deal_id | UUID | FK -> deals, nullable |
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| type | ENUM | call, email, whatsapp, meeting, note, task |
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| subject | VARCHAR(255) | |
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| body | TEXT | |
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| scheduled_at | TIMESTAMP | |
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| completed_at | TIMESTAMP | |
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### messages
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| lead_id | UUID | FK -> leads, nullable |
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| contact_id | UUID | FK -> contacts, nullable |
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| channel | ENUM | whatsapp, email, sms, in_app |
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| direction | ENUM | inbound, outbound |
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| content | TEXT | |
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| status | ENUM | queued, sent, delivered, read, failed |
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| sent_at | TIMESTAMP | |
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### proposals
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| deal_id | UUID | FK -> deals |
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| version | INTEGER | |
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| title | VARCHAR(255) | |
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| content | JSONB | structured proposal data |
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| status | ENUM | draft, sent, viewed, accepted, rejected |
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| sent_at | TIMESTAMP | |
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| viewed_at | TIMESTAMP | |
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### notifications
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| user_id | UUID | FK -> users |
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| type | VARCHAR(50) | |
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| title | VARCHAR(255) | |
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| body | TEXT | |
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| channel | ENUM | in_app, email, whatsapp, sms |
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| is_read | BOOLEAN | |
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| read_at | TIMESTAMP | |
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### subscriptions
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| plan | ENUM | free, starter, pro, enterprise |
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| status | ENUM | active, past_due, cancelled, trialing |
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| current_period_start | TIMESTAMP | |
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| current_period_end | TIMESTAMP | |
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| payment_provider | VARCHAR(50) | |
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| external_id | VARCHAR(255) | provider subscription ID |
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### templates
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants, nullable (global templates) |
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| type | ENUM | whatsapp, email, sms, proposal |
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| name | VARCHAR(255) | |
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| language | VARCHAR(5) | ar, en |
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| subject | VARCHAR(255) | |
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| body | TEXT | supports variables |
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| is_active | BOOLEAN | |
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### properties
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| entity_type | VARCHAR(50) | lead, deal, contact, company |
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| entity_id | UUID | |
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| key | VARCHAR(100) | |
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| value | TEXT | |
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### audit_logs
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| user_id | UUID | FK -> users |
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| action | VARCHAR(50) | create, update, delete, login, export |
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| entity_type | VARCHAR(50) | |
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| entity_id | UUID | |
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| changes | JSONB | before/after diff |
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| ip_address | VARCHAR(45) | |
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---
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## Affiliate Tables
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### affiliates
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| user_id | UUID | FK -> users |
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| status | ENUM | applied, approved, active, suspended, terminated |
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| tier | ENUM | bronze, silver, gold, platinum |
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| referral_code | VARCHAR(20) | unique |
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| commission_rate | DECIMAL(5,2) | percentage |
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| approved_at | TIMESTAMP | |
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### affiliate_performances
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| affiliate_id | UUID | FK -> affiliates |
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| period | DATE | month start |
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| leads_generated | INTEGER | |
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| deals_closed | INTEGER | |
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| revenue_attributed | DECIMAL(12,2) | |
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| commission_earned | DECIMAL(12,2) | |
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| conversion_rate | DECIMAL(5,2) | |
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### affiliate_deals
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| affiliate_id | UUID | FK -> affiliates |
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| deal_id | UUID | FK -> deals |
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| lead_id | UUID | FK -> leads |
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| attributed_revenue | DECIMAL(12,2) | |
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| commission_amount | DECIMAL(12,2) | |
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| status | ENUM | pending, confirmed, paid, disputed |
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---
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## AI Tables
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### ai_conversations
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| agent_type | VARCHAR(50) | agent identifier |
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| lead_id | UUID | FK -> leads, nullable |
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| contact_id | UUID | FK -> contacts, nullable |
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| input_payload | JSONB | |
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| output_payload | JSONB | |
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| tokens_used | INTEGER | |
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| latency_ms | INTEGER | |
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| status | ENUM | success, error, escalated |
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### auto_bookings
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| lead_id | UUID | FK -> leads |
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| agent_id | UUID | FK -> users (assigned agent) |
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| proposed_time | TIMESTAMP | |
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| confirmed_time | TIMESTAMP | |
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| status | ENUM | proposed, confirmed, rescheduled, cancelled, completed |
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| channel | VARCHAR(20) | whatsapp, email |
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| calendar_event_id | VARCHAR(255) | external calendar ref |
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---
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## New Tables
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### companies
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| name | VARCHAR(255) | |
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| name_ar | VARCHAR(255) | Arabic name |
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| sector | VARCHAR(100) | |
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| size | ENUM | micro, small, medium, large, enterprise |
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| city | VARCHAR(100) | |
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| region | VARCHAR(100) | |
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| cr_number | VARCHAR(20) | commercial registration |
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| website | VARCHAR(255) | |
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| is_active | BOOLEAN | |
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### contacts
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| company_id | UUID | FK -> companies, nullable |
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| lead_id | UUID | FK -> leads, nullable |
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| full_name | VARCHAR(255) | |
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| job_title | VARCHAR(100) | |
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| email | VARCHAR(255) | |
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| phone | VARCHAR(20) | |
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| whatsapp | VARCHAR(20) | |
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| language | VARCHAR(5) | ar, en |
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| consent_status | ENUM | granted, revoked, pending |
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### prospects
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| company_id | UUID | FK -> companies, nullable |
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| contact_id | UUID | FK -> contacts, nullable |
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| source | VARCHAR(50) | |
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| status | ENUM | identified, researching, approaching, engaged, disqualified |
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| priority | ENUM | low, medium, high, critical |
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| sector | VARCHAR(100) | |
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| estimated_value | DECIMAL(12,2) | |
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| notes | TEXT | |
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### calls
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| lead_id | UUID | FK -> leads, nullable |
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| contact_id | UUID | FK -> contacts, nullable |
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| user_id | UUID | FK -> users |
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| direction | ENUM | inbound, outbound |
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| status | ENUM | ringing, answered, missed, voicemail, failed |
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| duration_seconds | INTEGER | |
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| recording_url | TEXT | |
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| transcript | TEXT | AI-generated |
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| sentiment | VARCHAR(20) | positive, neutral, negative |
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| outcome | VARCHAR(50) | |
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### commissions
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| affiliate_id | UUID | FK -> affiliates |
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| deal_id | UUID | FK -> deals |
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| amount | DECIMAL(12,2) | |
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| currency | VARCHAR(3) | SAR |
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| rate | DECIMAL(5,2) | percentage applied |
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| status | ENUM | pending, approved, paid, disputed, cancelled |
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| approved_by | UUID | FK -> users, nullable |
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| approved_at | TIMESTAMP | |
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| period | DATE | commission period |
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### payouts
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| affiliate_id | UUID | FK -> affiliates |
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| amount | DECIMAL(12,2) | |
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| currency | VARCHAR(3) | |
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| method | ENUM | bank_transfer, wallet, check |
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| status | ENUM | pending, processing, completed, failed |
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| reference | VARCHAR(100) | payment reference |
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| bank_name | VARCHAR(100) | |
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| iban | VARCHAR(34) | |
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| processed_at | TIMESTAMP | |
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### disputes
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| commission_id | UUID | FK -> commissions, nullable |
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| affiliate_id | UUID | FK -> affiliates |
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| type | ENUM | commission, attribution, payout, guarantee |
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| status | ENUM | open, under_review, resolved, escalated, closed |
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| description | TEXT | |
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| resolution | TEXT | |
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| resolved_by | UUID | FK -> users, nullable |
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| resolved_at | TIMESTAMP | |
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### guarantee_claims
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| deal_id | UUID | FK -> deals |
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| customer_id | UUID | FK -> customers |
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| claim_type | ENUM | performance, quality, delivery, other |
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| status | ENUM | submitted, reviewing, approved, denied, refunded |
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| description | TEXT | |
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| evidence | JSONB | uploaded proof references |
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| amount_claimed | DECIMAL(12,2) | |
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| amount_approved | DECIMAL(12,2) | |
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| reviewed_by | UUID | FK -> users, nullable |
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| reviewed_at | TIMESTAMP | |
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### refunds
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| guarantee_claim_id | UUID | FK -> guarantee_claims |
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| deal_id | UUID | FK -> deals |
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| amount | DECIMAL(12,2) | |
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| currency | VARCHAR(3) | |
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| status | ENUM | pending, processing, completed, failed |
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| method | ENUM | bank_transfer, original_method, wallet |
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| processed_at | TIMESTAMP | |
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| reference | VARCHAR(100) | |
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### consents
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| contact_id | UUID | FK -> contacts |
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| channel | ENUM | whatsapp, email, sms, phone |
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| status | ENUM | granted, revoked |
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| granted_at | TIMESTAMP | |
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| revoked_at | TIMESTAMP | |
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| ip_address | VARCHAR(45) | |
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| source | VARCHAR(50) | how consent was collected |
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### complaints
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants |
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| contact_id | UUID | FK -> contacts, nullable |
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| customer_id | UUID | FK -> customers, nullable |
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| category | ENUM | service, billing, communication, privacy, other |
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| status | ENUM | open, investigating, resolved, closed |
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| severity | ENUM | low, medium, high, critical |
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| description | TEXT | |
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| resolution | TEXT | |
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| assigned_to | UUID | FK -> users, nullable |
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| resolved_at | TIMESTAMP | |
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### policies
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants, nullable (platform-wide) |
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| type | ENUM | commission, guarantee, refund, compliance, privacy |
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| name | VARCHAR(255) | |
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| content | TEXT | |
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| version | INTEGER | |
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| is_active | BOOLEAN | |
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| effective_from | DATE | |
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### knowledge_articles
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| Field | Type | Notes |
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|-------|------|-------|
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| id | UUID | PK |
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| tenant_id | UUID | FK -> tenants, nullable (shared) |
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| category | VARCHAR(100) | |
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| title | VARCHAR(255) | |
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| title_ar | VARCHAR(255) | |
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| body | TEXT | |
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| body_ar | TEXT | |
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| embedding | VECTOR(1536) | for RAG retrieval |
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| sector | VARCHAR(100) | nullable |
|
|
| is_published | BOOLEAN | |
|
|
|
|
### sector_assets
|
|
|
|
| Field | Type | Notes |
|
|
|-------|------|-------|
|
|
| id | UUID | PK |
|
|
| tenant_id | UUID | FK -> tenants, nullable |
|
|
| sector | VARCHAR(100) | |
|
|
| asset_type | ENUM | pitch_deck, case_study, objection_map, pricing_guide, competitor_matrix |
|
|
| title | VARCHAR(255) | |
|
|
| content | JSONB | structured asset data |
|
|
| language | VARCHAR(5) | ar, en |
|
|
| is_active | BOOLEAN | |
|
|
|
|
### scorecards
|
|
|
|
| Field | Type | Notes |
|
|
|-------|------|-------|
|
|
| id | UUID | PK |
|
|
| tenant_id | UUID | FK -> tenants |
|
|
| user_id | UUID | FK -> users |
|
|
| period | DATE | scoring period |
|
|
| leads_handled | INTEGER | |
|
|
| deals_closed | INTEGER | |
|
|
| revenue_generated | DECIMAL(12,2) | |
|
|
| avg_response_time | INTEGER | seconds |
|
|
| customer_satisfaction | DECIMAL(3,2) | 0.00-5.00 |
|
|
| ai_assist_rate | DECIMAL(5,2) | percentage of AI-assisted interactions |
|
|
| composite_score | DECIMAL(5,2) | weighted aggregate |
|
|
|
|
---
|
|
|
|
## Entity Relationships
|
|
|
|
```
|
|
tenants 1--* users
|
|
tenants 1--* leads
|
|
tenants 1--* deals
|
|
tenants 1--* companies
|
|
tenants 1--* contacts
|
|
|
|
leads *--1 users (assigned_to)
|
|
leads 1--* deals
|
|
leads 1--* activities
|
|
leads 1--* messages
|
|
leads 1--* ai_conversations
|
|
leads 1--* auto_bookings
|
|
leads 1--* calls
|
|
|
|
deals 1--* proposals
|
|
deals 1--* commissions
|
|
deals 1--* guarantee_claims
|
|
|
|
companies 1--* contacts
|
|
contacts 1--* messages
|
|
contacts 1--* calls
|
|
contacts 1--* consents
|
|
|
|
affiliates 1--1 users
|
|
affiliates 1--* affiliate_deals
|
|
affiliates 1--* affiliate_performances
|
|
affiliates 1--* commissions
|
|
affiliates 1--* payouts
|
|
affiliates 1--* disputes
|
|
|
|
guarantee_claims 1--* refunds
|
|
commissions 1--* disputes
|
|
```
|