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9 lines
367 B
Plaintext
9 lines
367 B
Plaintext
flowchart TB
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A[عميل يشتكي عبر واتساب] --> CS[Customer Support Crew 24/7]
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CS --> KB{Knowledge base + أدوات}
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KB -->|87% حل| RES[حل تلقائي]
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KB -->|معقد| HS[Human Handoff Supervisor]
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HS --> T[Ticket + ملخص + suggested fix]
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CS --> KD[Knowledge Distiller]
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KD --> MEM[ذاكرة عميل للجلسات القادمة]
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