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c398bd31ce
The missing brain that connects ALL existing services into one system:
1. full_os_orchestrator.py — Deal lifecycle state machine:
12 stages: new_lead → qualifying → qualified → nurturing →
meeting_booked → meeting_done → proposal_sent → negotiating →
payment_requested → pilot_active → closed_won/lost/opted_out.
Each stage has: auto-transitions based on intent, auto-actions
(send_whatsapp, book_meeting, sync_crm, etc.), Arabic response
templates, qualification questions.
2. full_os.py API — 4 endpoints:
- POST /os/process — classify event + determine next stage + actions
- POST /os/process-and-act — same + auto-execute (WhatsApp send
via Ultramsg if safe, or create draft if human approval needed)
- POST /os/bulk-process — batch event processing
- GET /os/stages — list all stages with transitions
3. How it works:
Inbound WhatsApp → /os/process-and-act →
classify intent → transition stage →
if auto_send_allowed: send WhatsApp response immediately
if human_approval_required: create draft for Sami to review
Always: log activity + suggest next actions
4. Safety:
- Negotiation/payment/pilot stages = human_approval_required
- Opt-out = immediate stop, no further contact
- All sends via existing Ultramsg (rate limited, logged)
- Draft queue for anything needing review
Connects to existing infrastructure:
- outreach_engine._send_via_ultramsg() for WhatsApp
- OutreachDraft model for draft queue
- Reply classifier for intent detection
https://claude.ai/code/session_01W1rJthWDkasijTdXCfxVHs
292 lines
11 KiB
Python
292 lines
11 KiB
Python
"""Dealix Full OS Orchestrator — connects all services into a unified deal lifecycle.
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This is the brain that ties WhatsApp brain + sequences + autopilot + CRM + booking
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into one autonomous system. Every inbound lead flows through a state machine:
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new_lead → qualify → nurture → meeting_booked → proposal → negotiation → closed_won/lost
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At each stage, the orchestrator:
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1. Detects what happened (inbound message, reply, booking, payment)
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2. Classifies intent
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3. Decides next action
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4. Executes via the appropriate service (WhatsApp, email, CRM, booking)
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5. Logs everything
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6. Moves to next stage or holds for human approval
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"""
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from __future__ import annotations
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import logging
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from datetime import datetime, timezone
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from enum import Enum
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from typing import Any, Dict, Optional
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from uuid import uuid4
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from pydantic import BaseModel
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logger = logging.getLogger("dealix.full_os")
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class DealStage(str, Enum):
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NEW_LEAD = "new_lead"
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QUALIFYING = "qualifying"
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QUALIFIED = "qualified"
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NURTURING = "nurturing"
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MEETING_BOOKED = "meeting_booked"
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MEETING_DONE = "meeting_done"
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PROPOSAL_SENT = "proposal_sent"
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NEGOTIATING = "negotiating"
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PAYMENT_REQUESTED = "payment_requested"
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PILOT_ACTIVE = "pilot_active"
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CLOSED_WON = "closed_won"
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CLOSED_LOST = "closed_lost"
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OPTED_OUT = "opted_out"
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class LeadSource(str, Enum):
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WHATSAPP_INBOUND = "whatsapp_inbound"
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WEBSITE_FORM = "website_form"
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LINKEDIN_REPLY = "linkedin_reply"
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EMAIL_REPLY = "email_reply"
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OUTREACH_REPLY = "outreach_reply"
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REFERRAL = "referral"
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PARTNER = "partner"
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MANUAL = "manual"
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class ActionType(str, Enum):
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SEND_WHATSAPP = "send_whatsapp"
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SEND_EMAIL = "send_email"
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SEND_SMS = "send_sms"
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BOOK_MEETING = "book_meeting"
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SEND_PROPOSAL = "send_proposal"
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REQUEST_PAYMENT = "request_payment"
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ENROLL_SEQUENCE = "enroll_sequence"
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CLASSIFY_REPLY = "classify_reply"
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ESCALATE_HUMAN = "escalate_human"
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SYNC_CRM = "sync_crm"
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LOG_ACTIVITY = "log_activity"
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ONBOARD_CUSTOMER = "onboard_customer"
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GENERATE_REPORT = "generate_report"
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DO_NOTHING = "do_nothing"
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STAGE_TRANSITIONS = {
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DealStage.NEW_LEAD: {
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"interested": DealStage.QUALIFYING,
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"ask_price": DealStage.QUALIFYING,
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"ask_demo": DealStage.MEETING_BOOKED,
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"ask_details": DealStage.QUALIFYING,
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"not_now": DealStage.NURTURING,
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"unsubscribe": DealStage.OPTED_OUT,
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"default": DealStage.QUALIFYING,
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},
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DealStage.QUALIFYING: {
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"qualified": DealStage.QUALIFIED,
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"not_qualified": DealStage.NURTURING,
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"wants_demo": DealStage.MEETING_BOOKED,
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"unsubscribe": DealStage.OPTED_OUT,
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"default": DealStage.NURTURING,
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},
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DealStage.QUALIFIED: {
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"meeting_booked": DealStage.MEETING_BOOKED,
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"sequence_enrolled": DealStage.NURTURING,
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"default": DealStage.NURTURING,
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},
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DealStage.NURTURING: {
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"replied_positive": DealStage.QUALIFYING,
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"meeting_booked": DealStage.MEETING_BOOKED,
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"unsubscribe": DealStage.OPTED_OUT,
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"default": DealStage.NURTURING,
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},
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DealStage.MEETING_BOOKED: {
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"meeting_done": DealStage.MEETING_DONE,
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"no_show": DealStage.NURTURING,
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"cancelled": DealStage.NURTURING,
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"default": DealStage.MEETING_BOOKED,
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},
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DealStage.MEETING_DONE: {
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"proposal_sent": DealStage.PROPOSAL_SENT,
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"not_interested": DealStage.CLOSED_LOST,
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"needs_time": DealStage.NURTURING,
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"default": DealStage.PROPOSAL_SENT,
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},
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DealStage.PROPOSAL_SENT: {
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"accepted": DealStage.PAYMENT_REQUESTED,
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"negotiating": DealStage.NEGOTIATING,
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"rejected": DealStage.CLOSED_LOST,
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"default": DealStage.NEGOTIATING,
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},
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DealStage.NEGOTIATING: {
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"accepted": DealStage.PAYMENT_REQUESTED,
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"rejected": DealStage.CLOSED_LOST,
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"default": DealStage.NEGOTIATING,
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},
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DealStage.PAYMENT_REQUESTED: {
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"paid": DealStage.PILOT_ACTIVE,
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"declined": DealStage.NEGOTIATING,
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"default": DealStage.PAYMENT_REQUESTED,
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},
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DealStage.PILOT_ACTIVE: {
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"converted": DealStage.CLOSED_WON,
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"churned": DealStage.CLOSED_LOST,
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"default": DealStage.PILOT_ACTIVE,
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},
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}
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STAGE_AUTO_ACTIONS = {
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DealStage.NEW_LEAD: [
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ActionType.CLASSIFY_REPLY,
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ActionType.SEND_WHATSAPP,
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ActionType.LOG_ACTIVITY,
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],
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DealStage.QUALIFYING: [
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ActionType.SEND_WHATSAPP,
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ActionType.LOG_ACTIVITY,
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],
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DealStage.QUALIFIED: [
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ActionType.BOOK_MEETING,
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ActionType.ENROLL_SEQUENCE,
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ActionType.SYNC_CRM,
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],
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DealStage.NURTURING: [
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ActionType.ENROLL_SEQUENCE,
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],
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DealStage.MEETING_BOOKED: [
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ActionType.SEND_WHATSAPP,
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ActionType.SYNC_CRM,
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],
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DealStage.MEETING_DONE: [
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ActionType.SEND_PROPOSAL,
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ActionType.LOG_ACTIVITY,
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],
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DealStage.PROPOSAL_SENT: [
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ActionType.LOG_ACTIVITY,
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],
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DealStage.NEGOTIATING: [
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ActionType.CLASSIFY_REPLY,
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ActionType.ESCALATE_HUMAN,
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],
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DealStage.PAYMENT_REQUESTED: [
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ActionType.SEND_WHATSAPP,
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ActionType.LOG_ACTIVITY,
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],
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DealStage.PILOT_ACTIVE: [
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ActionType.GENERATE_REPORT,
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ActionType.ONBOARD_CUSTOMER,
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],
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DealStage.CLOSED_WON: [
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ActionType.SYNC_CRM,
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ActionType.ONBOARD_CUSTOMER,
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ActionType.GENERATE_REPORT,
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],
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DealStage.OPTED_OUT: [
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ActionType.DO_NOTHING,
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],
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}
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QUALIFICATION_QUESTIONS_AR = [
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"كم lead تقريباً تستقبلون شهرياً؟",
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"وش أكبر تحدي عندكم في متابعة الاستفسارات؟",
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"هل عندكم فريق مبيعات يتابع الـ leads حالياً؟",
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"كم ميزانيتكم الشهرية لأدوات المبيعات/التسويق؟",
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"متى تبون تبدون لو الحل مناسب؟",
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]
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STAGE_MESSAGES_AR = {
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DealStage.NEW_LEAD: "أهلاً وسهلاً! 👋 أنا مساعد Dealix الذكي. كيف أقدر أساعدك اليوم؟",
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DealStage.QUALIFYING: "ممتاز! عشان أفهم احتياجكم بشكل أفضل — {question}",
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DealStage.QUALIFIED: "بناءً على اللي ذكرته، Dealix يقدر يساعدكم. تبي نحجز 20 دقيقة demo؟\ncalendly.com/sami-assiri11/dealix-demo",
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DealStage.NURTURING: "مرحبا مرة ثانية! عندنا تحديثات جديدة في Dealix ممكن تفيدكم. تبي أشرح؟",
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DealStage.MEETING_BOOKED: "تم الحجز! 🎯 بنرسل لك تذكير قبل الموعد. لو تحتاج تغيّر الوقت قلّي.",
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DealStage.MEETING_DONE: "شكراً على وقتك اليوم! بناءً على اللي ناقشناه، جهّزت لك عرض pilot مخصص.",
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DealStage.PROPOSAL_SENT: "أرسلت لك تفاصيل العرض. أي سؤال أنا موجود.",
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DealStage.NEGOTIATING: "فاهم. خلّني أشوف وش أقدر أسوي عشان نوصل لاتفاق يناسب الطرفين.",
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DealStage.PAYMENT_REQUESTED: "العرض جاهز! الدفع:\n- تحويل بنكي\n- STC Pay\nبعد التأكيد نبدأ الإعداد خلال 4 ساعات.",
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DealStage.PILOT_ACTIVE: "يوم {day} من الـ pilot! هذا تقرير اليوم:\n{report}",
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DealStage.CLOSED_WON: "مبروك! 🎉 أهلاً بكم في Dealix. بنبدأ الإعداد الكامل.",
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DealStage.OPTED_OUT: "تم. لن نتواصل مرة ثانية. شكراً على وقتكم.",
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}
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class OrchestratorEvent(BaseModel):
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lead_id: str = ""
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phone: str = ""
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email: str = ""
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company: str = ""
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sector: str = ""
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source: str = "whatsapp_inbound"
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message: str = ""
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current_stage: str = "new_lead"
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event_type: str = "inbound_message"
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class FullOSOrchestrator:
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"""Central brain that processes events and drives the deal lifecycle."""
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def process_event(self, event: OrchestratorEvent) -> Dict[str, Any]:
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current = DealStage(event.current_stage) if event.current_stage else DealStage.NEW_LEAD
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intent = self._classify_intent(event.message)
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transitions = STAGE_TRANSITIONS.get(current, {})
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next_stage = transitions.get(intent, transitions.get("default", current))
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actions = STAGE_AUTO_ACTIONS.get(next_stage, [])
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response_message = self._get_stage_message(next_stage, event)
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human_required = next_stage in (
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DealStage.NEGOTIATING,
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DealStage.PAYMENT_REQUESTED,
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DealStage.PILOT_ACTIVE,
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)
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return {
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"lead_id": event.lead_id or str(uuid4())[:8],
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"previous_stage": current.value,
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"intent_detected": intent,
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"new_stage": next_stage.value,
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"actions": [a.value for a in actions],
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"response_message_ar": response_message,
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"human_approval_required": human_required,
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"auto_send_allowed": not human_required and next_stage != DealStage.OPTED_OUT,
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"timestamp": datetime.now(timezone.utc).isoformat(),
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"qualification_question": self._get_next_question(next_stage, event),
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}
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def _classify_intent(self, message: str) -> str:
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if not message:
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return "default"
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text = message.lower()
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if any(w in text for w in ["إيقاف", "stop", "unsubscribe", "لا تتواصل"]):
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return "unsubscribe"
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if any(w in text for w in ["مهتم", "interested", "أبي أجرب", "نجرب", "تمام", "نعم"]):
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return "interested"
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if any(w in text for w in ["demo", "ديمو", "أوريني", "عرض", "شرح"]):
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return "wants_demo"
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if any(w in text for w in ["كم السعر", "كم التكلفة", "pricing", "أسعار"]):
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return "ask_price"
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if any(w in text for w in ["تفاصيل", "details", "أكثر"]):
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return "ask_details"
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if any(w in text for w in ["لاحقاً", "later", "مو الحين", "بعدين"]):
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return "not_now"
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if any(w in text for w in ["دفعت", "حوّلت", "paid", "تم الدفع"]):
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return "paid"
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if any(w in text for w in ["شراكة", "partner", "وكالة"]):
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return "interested"
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return "default"
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def _get_stage_message(self, stage: DealStage, event: OrchestratorEvent) -> str:
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template = STAGE_MESSAGES_AR.get(stage, "")
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return template.replace("{company}", event.company or "").replace("{question}", "").replace("{day}", "1").replace("{report}", "")
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def _get_next_question(self, stage: DealStage, event: OrchestratorEvent) -> Optional[str]:
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if stage == DealStage.QUALIFYING:
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return QUALIFICATION_QUESTIONS_AR[0]
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return None
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orchestrator = FullOSOrchestrator()
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