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https://github.com/x1xhlol/system-prompts-and-models-of-ai-tools.git
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b13cb389cc
- API routers, ACA modules, integrations (draft operators) - Docs, landing pages, scripts (launch readiness, scorecard) - Tests and CI workflow updates for Dealix Co-authored-by: Cursor <cursoragent@cursor.com>
38 lines
1.2 KiB
Python
38 lines
1.2 KiB
Python
"""SLA summary for support tiers (static policy text + JSON for API)."""
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from __future__ import annotations
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from typing import Any
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def build_sla_summary() -> dict[str, Any]:
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return {
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"tiers": [
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{
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"id": "P0",
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"name_ar": "أمان / إرسال خاطئ / توقف كامل",
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"first_response_hours": 2,
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"resolution_target_hours": 8,
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},
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{
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"id": "P1",
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"name_ar": "تعطل خدمة أساسية",
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"first_response_hours": 4,
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"resolution_target_hours": 24,
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},
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{
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"id": "P2",
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"name_ar": "تكامل أو Proof متأخر",
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"first_response_hours": 24,
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"resolution_target_hours": 72,
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},
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{
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"id": "P3",
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"name_ar": "سؤال أو تحسين",
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"first_response_hours": 48,
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"resolution_target_hours": 120,
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},
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],
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"notes_ar": "الأرقام أهداف تشغيلية للـ Pilot؛ تُحدّث في العقد/Appendix عند التوسع.",
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}
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