mirror of
https://github.com/x1xhlol/system-prompts-and-models-of-ai-tools.git
synced 2026-06-18 15:29:36 +00:00
86 lines
2.9 KiB
Python
86 lines
2.9 KiB
Python
import enum
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from sqlalchemy import Column, String, Integer, Text, DateTime, Boolean, Enum, ForeignKey
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from sqlalchemy.dialects.postgresql import UUID, JSONB
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from sqlalchemy.orm import relationship
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from app.models.base import BaseModel
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class ConsentChannel(str, enum.Enum):
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WHATSAPP = "whatsapp"
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SMS = "sms"
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EMAIL = "email"
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VOICE = "voice"
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ALL = "all"
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class ConsentStatus(str, enum.Enum):
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OPTED_IN = "opted_in"
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OPTED_OUT = "opted_out"
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PENDING = "pending"
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class ComplaintType(str, enum.Enum):
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SERVICE = "service"
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BILLING = "billing"
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PRIVACY = "privacy"
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AFFILIATE = "affiliate"
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OTHER = "other"
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class ComplaintStatus(str, enum.Enum):
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RECEIVED = "received"
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INVESTIGATING = "investigating"
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RESOLVED = "resolved"
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ESCALATED = "escalated"
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class Consent(BaseModel):
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__tablename__ = "consents"
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tenant_id = Column(UUID(as_uuid=True), nullable=True, index=True)
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lead_id = Column(UUID(as_uuid=True), ForeignKey("leads.id"), nullable=True)
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customer_id = Column(UUID(as_uuid=True), ForeignKey("customers.id"), nullable=True)
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contact_phone = Column(String(20), nullable=True, index=True)
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contact_email = Column(String(255), nullable=True)
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channel = Column(Enum(ConsentChannel), nullable=False)
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status = Column(Enum(ConsentStatus), default=ConsentStatus.PENDING, nullable=False)
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opted_in_at = Column(DateTime(timezone=True), nullable=True)
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opted_out_at = Column(DateTime(timezone=True), nullable=True)
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source = Column(String(100), nullable=True)
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ip_address = Column(String(45), nullable=True)
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extra_metadata = Column(JSONB, default={})
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lead = relationship("Lead")
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customer = relationship("Customer")
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class Complaint(BaseModel):
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__tablename__ = "complaints"
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tenant_id = Column(UUID(as_uuid=True), nullable=True, index=True)
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complainant_name = Column(String(255), nullable=False)
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complainant_phone = Column(String(20), nullable=True)
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complainant_email = Column(String(255), nullable=True)
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type = Column(Enum(ComplaintType), nullable=False)
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status = Column(Enum(ComplaintStatus), default=ComplaintStatus.RECEIVED, nullable=False)
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subject = Column(String(255), nullable=False)
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description = Column(Text, nullable=True)
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resolution = Column(Text, nullable=True)
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assigned_to = Column(UUID(as_uuid=True), ForeignKey("users.id"), nullable=True)
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resolved_at = Column(DateTime(timezone=True), nullable=True)
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assigned_user = relationship("User")
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class Policy(BaseModel):
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__tablename__ = "policies"
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key = Column(String(100), unique=True, nullable=False, index=True)
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title = Column(String(255), nullable=False)
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title_ar = Column(String(255), nullable=True)
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content = Column(Text, nullable=False)
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content_ar = Column(Text, nullable=True)
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version = Column(Integer, default=1)
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is_active = Column(Boolean, default=True)
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published_at = Column(DateTime(timezone=True), nullable=True)
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