mirror of
https://github.com/x1xhlol/system-prompts-and-models-of-ai-tools.git
synced 2026-06-18 15:29:36 +00:00
90 lines
3.3 KiB
Python
90 lines
3.3 KiB
Python
import uuid
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from datetime import datetime, timezone
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from sqlalchemy import Column, String, Integer, DateTime, Boolean, Text, Enum, ForeignKey
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from sqlalchemy.dialects.postgresql import UUID, JSONB
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from app.models.base import BaseModel, TenantModel
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import enum
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class ConversationChannel(str, enum.Enum):
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WHATSAPP = "whatsapp"
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VOICE_CALL = "voice_call"
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EMAIL = "email"
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WEBCHAT = "webchat"
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class ConversationStatus(str, enum.Enum):
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ACTIVE = "active"
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COMPLETED = "completed"
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ESCALATED = "escalated"
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DROPPED = "dropped"
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class AIConversation(TenantModel):
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__tablename__ = "ai_conversations"
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# Contact info
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contact_phone = Column(String(20), nullable=True, index=True)
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contact_email = Column(String(255), nullable=True)
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contact_name = Column(String(255), nullable=True)
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contact_company = Column(String(255), nullable=True)
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# Conversation info
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channel = Column(Enum(ConversationChannel), nullable=False)
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status = Column(Enum(ConversationStatus), default=ConversationStatus.ACTIVE)
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lead_id = Column(UUID(as_uuid=True), ForeignKey("leads.id"), nullable=True)
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# AI tracking
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messages_count = Column(Integer, default=0)
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sentiment_score = Column(Integer, default=50) # 0-100
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interest_level = Column(Integer, default=0) # 0-100
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qualified = Column(Boolean, default=False)
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# Scheduling
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meeting_booked = Column(Boolean, default=False)
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meeting_datetime = Column(DateTime(timezone=True), nullable=True)
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assigned_to = Column(UUID(as_uuid=True), ForeignKey("users.id"), nullable=True)
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# Conversation data
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messages = Column(JSONB, default=[])
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context = Column(JSONB, default={})
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last_message_at = Column(DateTime(timezone=True), nullable=True)
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# Escalation
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escalated_at = Column(DateTime(timezone=True), nullable=True)
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escalation_reason = Column(Text, nullable=True)
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class AutoBooking(TenantModel):
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__tablename__ = "auto_bookings"
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# Source
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conversation_id = Column(UUID(as_uuid=True), ForeignKey("ai_conversations.id"), nullable=True)
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lead_id = Column(UUID(as_uuid=True), ForeignKey("leads.id"), nullable=True)
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affiliate_id = Column(UUID(as_uuid=True), ForeignKey("affiliate_marketers.id"), nullable=True)
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# Meeting info
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meeting_type = Column(String(50), nullable=False) # demo, consultation, follow_up
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meeting_datetime = Column(DateTime(timezone=True), nullable=False)
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duration_minutes = Column(Integer, default=30)
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timezone = Column(String(50), default="Asia/Riyadh")
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# Attendees
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client_name = Column(String(255), nullable=False)
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client_phone = Column(String(20), nullable=True)
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client_email = Column(String(255), nullable=True)
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client_company = Column(String(255), nullable=True)
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assigned_sales_rep = Column(UUID(as_uuid=True), ForeignKey("users.id"), nullable=True)
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# Status
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status = Column(String(20), default="scheduled") # scheduled, confirmed, completed, cancelled, no_show
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confirmed_at = Column(DateTime(timezone=True), nullable=True)
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completed_at = Column(DateTime(timezone=True), nullable=True)
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cancelled_at = Column(DateTime(timezone=True), nullable=True)
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cancellation_reason = Column(Text, nullable=True)
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# Notes
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notes = Column(Text, nullable=True)
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outcome = Column(Text, nullable=True)
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extra_metadata = Column(JSONB, default={})
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