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6 lines
410 B
Plaintext
6 lines
410 B
Plaintext
[P1] "Define support intent classifier for inbound WhatsApp: billing_bug, report_delay, feature_request. Route to KB retrieval + safe actions."
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[P2] "On confidence < threshold or user says 'موظف', create handoff payload {summary_ar, suggested_fix, crm_link} and POST to supervisor queue."
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[P3] "After resolution, distill one-line FAQ candidate and store under tenant knowledge draft for human approval."
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