{
  "system": "dealix-auto-booking",
  "version": "1.0",
  "timezone": "Asia/Riyadh",
  "meeting_types": {
    "demo": {
      "name_ar": "عرض تجريبي",
      "duration_minutes": 30,
      "description_ar": "عرض مباشر لمنصة Dealix مع تجربة حية",
      "priority": "high",
      "auto_confirm": true
    },
    "consultation": {
      "name_ar": "استشارة مجانية",
      "duration_minutes": 15,
      "description_ar": "استشارة سريعة لفهم احتياجات العميل",
      "priority": "medium",
      "auto_confirm": true
    },
    "custom_presentation": {
      "name_ar": "عرض مخصص",
      "duration_minutes": 45,
      "description_ar": "عرض مخصص لقطاع العميل مع تحليل احتياجات",
      "priority": "high",
      "auto_confirm": false
    },
    "follow_up": {
      "name_ar": "متابعة",
      "duration_minutes": 15,
      "description_ar": "اجتماع متابعة بعد التجربة المجانية",
      "priority": "medium",
      "auto_confirm": true
    }
  },
  "availability": {
    "working_days": ["sunday", "monday", "tuesday", "wednesday", "thursday"],
    "working_hours": {"start": "09:00", "end": "17:00"},
    "break_time": {"start": "12:00", "end": "13:00"},
    "buffer_minutes": 15,
    "max_meetings_per_day": 8,
    "advance_booking_days": 14,
    "minimum_notice_hours": 2
  },
  "notifications": {
    "client": {
      "confirmation": {"channel": ["whatsapp", "email"], "template": "booking_confirmed"},
      "reminder_24h": {"channel": ["whatsapp"], "template": "booking_reminder_24h"},
      "reminder_1h": {"channel": ["whatsapp"], "template": "booking_reminder_1h"}
    },
    "sales_rep": {
      "new_booking": {"channel": ["whatsapp", "email"], "include_lead_summary": true},
      "reminder_15min": {"channel": ["whatsapp"]}
    }
  },
  "assignment_rules": {
    "method": "round_robin",
    "fallback": "least_busy",
    "specialization": {
      "healthcare": ["rep_1", "rep_2"],
      "real_estate": ["rep_2", "rep_3"],
      "default": ["rep_1", "rep_2", "rep_3"]
    }
  }
}