# Weekly Customer Review — Week of YYYY-MM-DD

> Written every Wednesday (per §5 Operating System).
> Consumed by Founder + Head of CS + Design Engineer + Backend Engineer at Friday retro.

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## Pilot Snapshot

| Customer | Week # | Golden Path Runs | NPS (last captured) | Top friction this week | Next action |
|----------|--------|-------------------|--------------------|------------------------|-------------|
| [A] | __ | __ | __ | __ | __ |
| [B] | __ | __ | __ | __ | __ |
| [C] | __ | __ | __ | __ | __ |

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## New Friction Log entries this week

*(Link to `friction_log.md` entries added since last review.)*

- [ ] YYYY-MM-DD — [customer] — [title]
- [ ] …

## Feature requests updated

*(From `feature_requests.yaml`. Note any that crossed the 3-customer threshold this week.)*

- [ ] FR-____ — [title] — now at __/3 customer signals
- [ ] FR-____ — newly promoted to Wave __ backlog

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## Wins

- __
- __

## Risks

| Customer | Risk | Mitigation |
|----------|------|------------|
| __ | __ | __ |

## Customer reference potential

- Willing to speak now: __
- Logo approved: __
- Case study draft started: __

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## Decisions made

- __

## Decisions needed from Founder

- __

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## Metrics ledger (week over week)

| Metric | Prev week | This week | Δ |
|--------|-----------|-----------|---|
| Pilots active | __ | __ | __ |
| Weighted NPS | __ | __ | __ |
| P0 incidents | __ | __ | __ |
| Golden Path completion rate | __ | __ | __ |
| Weekly Pack sent | __ | __ | __ |
| Customer hours spent by Founder | __ | __ | __ |

> Founder-hours target: ≥10/week for 90 days. If < target, flag in retro.